CONTACT US
We would love to hear from you.
If you have any questions dont hesitate to contact us.
COMPANY
UNMARKET
Vindegade 22. 2
5000, Odense C
Denmark
CVR: DK41581808
CONTACT
info@unmarket.eu
Feel free to email us or use the contact form on this page.
SOCIAL MEDIA
Help Desk - Frequently Asked Questions
What shipping methods can i choose?
We use different shipping company so you can choose your preferred one. Shipping methods depends on what country you are buying from.
Our shipping methods:
Denmark:
- GLS - Choose between Pickup Point and Home Delivery.
Europe:
- Postnord (will be handed over to your domestic courier)
- GLS - Pickup Point
- UPS - Pickup Point
Rest of the world:
- Postnord (will be handed over to your domestic courier)
- UPS - Pickup Point
All orders are shipped from our warehouse in Denmark.
How much does shipping cost?
National: Denmark - 36DKK Parcelshop - 76DKK Home delivery - Free shipping on all orders above 600DKK
Zone 1: Sweden, Belgium, France, Netherlands, Luxembourg, Poland, Germany, Finland, Monaco - 7,95€
Zone 2: UK, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Czech Republic, Austria, Portugal, Italy, Spain - 14,95€
Zone 3: Bulgaria, Ireland, Romania, Hungary - 19,95€
Zone 4: Faroe Islands, Greece, Iceland and rest of Europe - 28€
Zone 5: Norway 30€, Schwitzerland 36€, Liechtenstein 30€
Zone 6: Canada, USA & Asia - 25€
Shipping prices for orders above 2-10kg can vary depending on destination country.
Shipping costs will be calculated at checkout based upon the weight of your order and the destination country.
We aim to dispatch all orders placed before 1PM (Mon-Fri) the same day, orders placed after this time will be shipped the next working day.
All orders are shipped from our warehouse in Odense C, Denmark.
How long does shipping take?
We aim to get your order to you as fast as possible. All orders are sent with insurance and Track & Trace.
Denmark: Delivery with GLS takes 1-2 business days (next-day delivery). Order before 1 pm and receive your package the next day. GLS packages are also delivered on Saturdays - only valid for delivery to pick-up points.
Europe: Delivery with GLS, UPS or Domestic carrier takes 3-5 business days.
Rest of the world: Delivery with UPS or Domestic carrier takes 5-7 business days.
Delivery for pre-order items may vary from 3 - 10 business days before dispatch.
Do you ship internationally?
Yes, we deliver to most internationally countries with GLS, UPS and Domestic carrier. Shipping takes between 5-7 business days worldwide and 3-5 business days within Europe.
If we dont deliver to your country feel free to contact us and we can arrange a special delivery for you.
Can i track my order?
Yes, all orders are shipped with Track & Trace included. As soon as your order is dispatched, you will automatically receive your tracking number via email.
All orders are shipped with insurance aswell.
Can i return my order?
Yes, we always offer a 14-day return policy when you shop with us! We only accept returns if the item is still in it's original packaging and are not used.
You can read more about our return policy here.
What payment methods do you accept?
We accept a range of payment methods to give you the possibility to chose your preferred one.
We accept the following:
- Visa
- Mastercard
- MobilePay (Only Denmark)
- Apple Pay
- Shop Pay
- Anyday - Split your payments up.
- PayPal - Coming soon...
Can't find a payment method that suits you? Feel free to contact us, so we can find a method that suits you.
Are your products new?
We sell a wide range of products some are brand new and some are vintage, upcycled or special products that is second hand.
- All of our footwear products are brand new and never used before.
- We sell both brand new and second hand items such as vintage, upcycled and special items.
- The condition will always be stated under "Product Details" on the product page, so you know exactly the condition of the product.